FAQs

Order Processing & Shipping Information

At Velaris, we’re committed to delivering your order efficiently and keeping you informed every step of the way. Please review the details below for information on processing, shipping, and more.

Order Processing Time

Please allow 3–5 business days for processing and production before your order is shipped. We work diligently to ensure all orders are handled with care and attention.

Shipping Timeframes

  • U.S. Orders
    Shipped via USPS or FedEx with an estimated delivery time of 15–20 business days.

  • International Orders
    Delivery times vary by destination, with an average shipping window of 15–30 business days, depending on the fulfillment center.

Possible Shipping Delays

While we do our best to deliver on time, certain factors may cause delays, including:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Global events or pandemics

We appreciate your understanding and patience during such events.

Tracking Your Order

Every order includes tracking. Once your order ships, you’ll receive an email with your tracking number. To follow your shipment’s progress, visit the "Track Your Order" page on our website.

Order Cancellations

You may cancel your order within 24 hours of purchase with no penalty.
To cancel, please email us at velaris@gmail.com with the subject line:
"CANCEL MY ORDER".

Incorrect Shipping Address

If you've entered an incorrect address, contact us immediately. We can update your details within 24 hours of order placement.
Once the order has shipped, we are unable to modify the address.

Delivery Attempts

Most carriers will attempt delivery twice before returning the package to us. If your package is returned, please contact us to arrange reshipment.

Damaged Items

If your order arrives damaged, we’re here to make it right.
Email us at velaris@gmail.com with:

  • Your order number

  • Clear photos of the damaged item

We’ll send a replacement at no extra cost.

Still Have Questions?

If you need further assistance, don’t hesitate to reach out. Our support team aims to respond within 24 hours.